Terms and Conditions
Welcome to CYS. Please review the following Terms and Conditions, which govern your use of our services and your purchases.
Contact Information
For any inquiries regarding bookings, memberships, passes, workshops, or purchases, please contact the studio directly by phone or email.
Promotional & Sale Passes
Promotional, discounted, or sale class passes are offered at significantly reduced rates to encourage consistency and commitment to practice.
Due to the heavily discounted nature of these offers, all promotional and sale passes are subject to strict conditions:
- Expiry dates are fixed and cannot be extended.
- Sale passes cannot be paused, suspended, or placed on hold.
- Sale passes are non-refundable and non-transferable.
- Unused classes will not be credited, exchanged, or transferred after expiry.
- Please purchase only if you are confident you can attend within the validity period.
CYS is unable to make exceptions for travel, scheduling conflicts, change of mind, or unused classes relating to promotional offers.
Cancellation Policy
Since 2006, our goal is to maintain affordable pricing while ensuring yoga remains accessible to everyone. We appreciate your understanding and thank you for supporting a small business.
CYS strives to find fair and reasonable solutions that consider both your needs and the sustainability of the studio. As circumstances can vary, we encourage you to contact us to discuss your situation where appropriate.
No Refunds
Refunds are not provided except where required under Australian Consumer Law.
For workshops or special events, cancellations made with more than 24 hours notice may be considered for studio credit at the discretion of CYS.
Booking Commitment
If you are unsure about your ability to attend a class, workshop, or event, we recommend booking closer to the start date.
Where bookings are limited, please contact the studio to discuss options for securing a place. You will be notified before your place is offered to another student.
Payment & Reservations
CYS does not hold or reserve places without full payment unless prior arrangements have been made directly with the studio.
No-Show Policy
No credits, refunds, or transfers are provided for missed classes, workshops, or events where no notice has been given more than 24 hours before.
Pass Purchase Recommendations
We aim to support students in maintaining a regular yoga practice by offering discounted class passes. Consistent attendance provides the greatest benefit to your yoga journey while helping support the ongoing operation of the studio.
As passes are discounted, all passes include expiry periods.
Pass Expiration
Please be mindful of your pass expiration date. CYS reserves the right to refuse extensions where no prior communication with the studio has been made.
Extensions & Special Circumstances
In cases of injury or illness, students may contact the studio to discuss the possibility of an extension or account credit.
Extensions are considered on a case-by-case basis and are limited to ensure fairness and sustainability for the studio community.
Refunds are not offered.
Reactivation of Expired Passes
Expired passes with unused classes may be reactivated at the discretion of CYS for an additional fee per class. Please contact the studio to discuss available options.
Non-Transferable Passes
All class passes, memberships, and introductory offers are non-transferable and may only be used by the original purchaser.
CYS Cancellations
If CYS cancels or postpones a class, workshop, or event and you are unable to attend the rescheduled session, a full studio credit will be provided for future use on classes, workshops, events, or retail purchases.
Direct Debit Memberships
Students on Direct Debit memberships must contact the studio at least 2–3 weeks in advance to discuss eligibility for membership holds.
- 6-Month Memberships may be placed on hold for up to 2 weeks.
- 12-Month Memberships may be placed on hold for up to 4 weeks.
Membership holds are subject to approval and studio policy.
Late Arrival Policy
For the safety and comfort of all students, late entry may not be permitted once class has commenced.
Please arrive a few minutes early to allow time to settle into the space before class begins.
Code of Conduct
To maintain a welcoming and respectful environment for all students and teachers, we ask that all clients observe the following:
- Arrive on time for class.
- Turn off or silence mobile devices during class.
- Maintain appropriate personal hygiene.
- Respect the personal space, safety, and boundaries of others.
- Follow teacher instructions and practice within your own capabilities.
CYS reserves the right to refuse entry or discontinue participation where behaviour is disruptive, unsafe, or inappropriate.
Health & Personal Responsibility
By participating in classes, workshops, or events, you acknowledge that yoga and movement practices involve physical activity and inherent risk.
Students are responsible for practicing within their own physical limits and for informing instructors of any injuries, medical conditions, pregnancies, or health concerns prior to participation.
You participate voluntarily and assume responsibility for your own wellbeing during classes and while on studio premises.
Privacy Policy
Data Collection
CYS collects personal information necessary to provide services effectively. This may include contact details, attendance records, emergency contacts, and payment information.
Data Usage
Your information is used solely for communication, bookings, payments, and improving our services.
CYS does not sell or share personal information with third parties unless required by law.
Liability Waiver
By attending classes, workshops, events, or using studio facilities, you acknowledge and accept the inherent risks associated with physical activity and yoga practice.
To the fullest extent permitted by law, CYS is not liable for any injury, loss, damage, or personal property theft occurring during participation or while attending the studio.
Convenient Booking
We encourage students to download the CYS booking app for convenient class bookings, cancellations, and schedule updates.
Thank you for your understanding, support, and continued practice with CYS. We look forward to continuing to provide a welcoming and supportive yoga community for all students.